Shipping Policy
PROBLEMS IN RECEIVING YOUR ORDER?
Where Is My Order Or Has It Been Dispatched?
Please check the email account used to purchase your item/s to find the dispatch confirmation email.
Why Is My Item Taking Longer Than Specified?
All deliveries are handled by our chosen courier service. Therefore we cannot give you a specific answer, however the following situations can sometimes cause deliveries to take a little longer.
- Busy courier service depots can sometimes get so busy that parcels at delayed whilst they wait to be scanned and processed.
- If you are located a long distance from the depot it can take an extra 1-2 days for items to be delivered. The further you are, the longer it takes by road.
- International orders can face delays whilst being checked at customs, then passed to different facilities before they make it to your address.
My Order Has Been Dispatched And Not Arrived?
If your order has not arrived, please check with your neighbours and your local post office/ depot. Your courier may have forgotten to leave a missed delivery card.
My Tracking Number Is Not Working Or Saying Pending?
Tracking numbers are dealt with by the courier company. Your tracking number may take a while to update.
Please call the courier company if the problem persists, we have no control over delivery once the package has left our warehouse.
Delivery Updates
You will be able to see the status on the tracking number.
Each country and courier company provide different levels of tracking, so you may not be able to see step-by-step delivery updates.
If you have any other questions, please check FAQ
Problems in receiving your order?
Where is my order or has it been dispatched?
Please check the email account used to purchase your item/s to find the dispatch confirmation email.
Why is my item taking longer than specified?
All deliveries are handled by our chosen courier service. Therefore we cannot give you a specific answer, however the following situations can sometimes cause deliveries to take a little longer.
- Busy courier service depots can sometimes get so busy that parcels at delayed whilst they wait to be scanned and processed.
- If you are located a long distance from the depot it can take an extra 1-2 days for items to be delivered. The further you are, the longer it takes by road.
- International orders can face delays whilst being checked at customs, then passed to different facilities before they make it to your address.
My order has been dispatched and not arrived?
If your order has not arrived, please check with your neighbours and your local post office/ depot. Your courier may have forgotten to leave a missed delivery card.
Delivery Updates
You will be able to see the status on the tracking number.
Each country and courier company provide different levels of tracking, so you may not be able to see step-by-step delivery updates.
If you have any other questions, please check Support Center